Q&A

• Q:

  Do you offer furnished apartments?

  A:

  While our apartments come unfurnished, we can connect you with resources for furnishing your new home. Feel free to inquire with our leasing team for recommendations.

  • 3 months ago
• Q:

  Can I reserve the amenity center for a private gathering?

  A:

  Our amenity center is a cherished space available to all residents for communal enjoyment. To maintain fairness and equal access, private reservations are not accepted, allowing every resident the opportunity to utilize this inviting space on a first-come, first-served basis. Each leaseholder is welcome to invite up to two guests to share in the amenities, fostering a sense of community and camaraderie among neighbors.

  • 3 months ago
• Q:

  Is there elevator access? Can I use the elevators for moving?

  A:

  Absolutely! VITRA features convenient elevator access, making moving a breeze. Our spacious elevators accommodate most furniture items.

  • 3 months ago
• Q:

  Can I pay rent online monthly at VITRA?

  A:

  At VITRA, convenience is key, which is why we provide an easy and efficient online rent payment system. Through our user-friendly ActiveBuilding application, you can conveniently manage your monthly rent payments from the comfort of your own home. Say goodbye to the hassle of writing checks or visiting the leasing office. With just a few clicks, you can submit your rent payment and even set up automatic payments for added convenience. Experience the convenience of online rent payment at VITRA. Contact us to learn more about our online payment options and streamline your rental experience today!

  • 3 months ago
• Q:

  Is there a designated area for bike maintenance or storage?

  A:

  We offer a dedicated bike maintenance station and storage areas to ensure your cycling needs are met with ease. Explore our amenities and enjoy hassle-free biking experiences!

  • 3 months ago
• Q:

  What happens if I need to transfer to a different apartment within the community?

  A:

  Your satisfaction and comfort are our priorities, and we understand that needs may change over time. If you find yourself in need of transferring to a different apartment within our community, we are here to assist you every step of the way. Our team will work closely with you to facilitate a seamless transfer process, ensuring minimal disruption to your living situation. Please note that apartment transfers are subject to availability and any applicable fees. Contact our leasing office to discuss your options and begin the process of finding the perfect new home within our community.

  • 3 months ago
• Q:

  Do you offer any discounts for residents who refer friends or family to the community?

  A:

  At VITRA, we value our residents and appreciate it when they share their positive experience with friends and family. That is why we offer exciting referral incentives for residents who refer friends or family members that sign a lease with us. It is our way of saying thank you for spreading the word about our community and helping us grow our resident family. Contact our team today to learn more about our referral program and start earning rewards for your referrals. Experience the benefits of being part of The VITRA community and share the joy of living here with your loved ones.

  • 3 months ago
• Q:

  What is the process for renewing a lease?

  A:

  Ensuring a seamless transition and continuity of your living experience is our priority. Residents will receive lease renewal information well in advance of their lease expiration date, allowing ample time for consideration. Renewing your lease is made simple and convenient through our user-friendly online portal or by reaching out to our dedicated leasing office. We are here to assist you every step of the way, ensuring a hassle-free renewal process.

  • 3 months ago
• Q:

  What is the process for receiving packages and mail?

  A:

  At our community, we have streamlined the package delivery process to ensure convenience for our residents. Packages from various carriers are delivered directly to our dedicated package room, where they are stored until pickup. Residents can retrieve their packages at their convenience. Additionally, regular mail is promptly delivered to individual mailboxes. While we take measures to safeguard your deliveries, it is important to note that we are not liable for any package theft.

  • 3 months ago
• Q:

  Are there any community guidelines regarding pets?

  A:

  Yes, ensuring a pet-friendly and harmonious environment is essential to our community. Therefore, we have established guidelines to promote responsible pet ownership. All pets must be leashed when outside of the apartment, and pet owners are kindly reminded to clean up after their pets. By adhering to these guidelines, we create an enjoyable space for all residents and their furry companions.

  • 3 months ago